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Pre-Sales FAQ


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Can I use my existing domain?
You can use your existing domain with a hosting account at Blackfoot – you simply need to change the name servers for the domain to those given in the welcome email that
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How do I contact you for more information?
Please submit a ticket via the Blackfoot Support Centre - http://supportticket.net/tdesk or you can email sales at blackfoot.co.uk 
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How does your money back guarantee work?
Blackfoot offer a 30 day money back guarantee with all hosting accounts. If you wish to cancel your hosting account within 30 days of signup we will refund all hosting costs i
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How long after signing up will my account be available for use?
We will always attempt to process your order as soon as possible – normally you will receive your welcome email containing details of how to login to your new account wi
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How long has Blackfoot been in business?
Blackfoot have been hosting clients worldwide since 1999 and we are proud to say that many of our first customers are still with us as we near our 10th anniversary. You may wi
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How will I configure my account?
All accounts come with a powerful Control Panel. This system is designed to be as easy to use as possible and yet still give you access to configure all of the options availab
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I don't have a site and don't know how to make one, can you help?
***Site Studio*** All of our accounts include a fabulous online web site creation tool so that you can create your own web site easily if you dont already have one or you are
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Upgrading your account
Accounts can be upgraded at any time. If you would like to upgrade your hosting account please login to your billing account navigate to My Services click the s
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What forms of payment do you accept?
We welcome credit / debit card payment using MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Switch, Solo, and JCB cards via our online payment provide
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What level of support do you offer?
Blackfoot provide support for all aspects of our services and we are proud of the prompt personal support that we are able to give to our clients.General support is available
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What packages do you offer?
We currently offer four levels of hosting accounts, the Home, Business, Ecommerce and Professional account. The Home and Business accounts are the ideal packages to get your b
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What type of servers do you use?
All of our servers use the Linux operating system for maxium reliability and power. Your account will be created on an industry standard powerful server using the latest techn
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Where are your servers located?
The Blackfoot server network is spread over multiple locations in London, England. Our premium UK bandwidth offers the best experience possible for your UK visitors, and being
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