Pre-Sales FAQ Category

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  1. Contents of Pre-Sales FAQ

Pre-Sales FAQ

Can I use my existing domain?

You can use your existing domain with a hosting account at Blackfoot – you simply need to change the name servers for the domain to those given in the welcome email that you will receive after signing up.

If you wish to transfer your domain completely to Blackfoot so that we are responsible for billing this can also be done and there is no charge for transferring your UK domains. You should select the option to 'Transfer my existing domain' on the order form. Please see the Knowledge Base article entitled 'Transfer your domain to Blackfoot' for more detailed information.

Please feel free to submit a ticket for more information.

How do I contact you for more information?

Please submit a ticket via the Blackfoot Support Centre - http://supportticket.net/tdesk or you can email sales at blackfoot.co.uk 

How does your money back guarantee work?

Blackfoot offer a 30 day money back guarantee with all hosting accounts. If you wish to cancel your hosting account within 30 days of signup we will refund all hosting costs in full – domain registration and our other services are non-refundable. Please see our terms and conditions for further details.

How long after signing up will my account be available for use?

We will always attempt to process your order as soon as possible – normally you will receive your welcome email containing details of how to login to your new account within an hour of us receiving your payment - very often within minutes. You will then be able to login to your Control Panel immediately and begin to upload your files and configure your account as you require, even before your domain has propagated so that your website can go live as quickly as possible.

How long has Blackfoot been in business?

Blackfoot have been hosting clients worldwide since 1999 and we are proud to say that many of our first customers are still with us as we near our 10th anniversary. You may wish to look at the testimonials page to see what our customers have to say about us here Testimonials

How will I configure my account?

All accounts come with a powerful Control Panel. This system is designed to be as easy to use as possible and yet still give you access to configure all of the options available on your account. You can setup email addresses with ease, upload files as you require and even install many scripts such as a discussion forum or a shopping cart, with just a few clicks of your mouse. The control panel is also extensively customisable for our Resellers.

You can see a demo of the control panel here and read further information here

I don't have a site and don't know how to make one, can you help?

***Site Studio*** All of our accounts include a fabulous online web site creation tool so that you can create your own web site easily if you dont already have one or you are not employing a web designer to create one for you.

Site Studio is FREE with all hosting accounts and you can try the demo here:

Find out more about Site Studio here.

Upgrading your account

Accounts can be upgraded at any time.

If you would like to upgrade your hosting account please login to your billing account

Your account renewal date will remain the same.

When the account has been upgraded you will see the extra resources and features in your control panel. All your web site files and control panel settings will remain in place and it will not be necessary for you to upload your site again.

What forms of payment do you accept?

We welcome credit / debit card payment using MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Switch, Solo, and JCB cards via our online payment providers Worldpay and Paypal (a Paypal account is not a requirement and we can accept Amex cards via Paypal).

We also welcome payment by Cheque or Bank transfer. Details of where to send your cheque or the bank details are provided in the invoice email. 

What level of support do you offer?

Blackfoot provide support for all aspects of our services and we are proud of the prompt personal support that we are able to give to our clients.

General support is available from 9am to 10pm every day. All of our support is handled by email and the help desk – please feel free to ask any questions that you may have using our help desk, or you can email support, account or sales at blackfoot.co.uk depending on your query.

We have online documentation as well as flash tutorials to guide you through your hosting features too.

What packages do you offer?

We currently offer four levels of hosting accounts, the Home, Business, Ecommerce and Professional account. The Home and Business accounts are the ideal packages to get your business or personal site on the web.

If you are planning a larger web site, or intend to make use of an SSL certificate to secure parts of your site and give added confidence to your visitors, you may wish to consider our Ecommerce plan.

Our Professional plan offers everything included in our other plans along with large amounts of bandwidth and diskspace for a larger online presence. You can view a table comparing the features of each account by visiting our Hosting Features page here.

What type of servers do you use?

All of our servers use the Linux operating system for maxium reliability and power. Your account will be created on an industry standard powerful server using the latest technology – we currently use Supermicro rack servers with Pentium 4 processors and at least 2 gigabyte of memory as our minimum specification.

Where are your servers located?

The Blackfoot server network is spread over multiple locations in London, England. Our premium UK bandwidth offers the best experience possible for your UK visitors, and being situated in London allows us to take advantage of some of the best peering available for fast connections to both Europe and the rest of the world for your international visitors.
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